FAQs

The cruise lines is recommending not to book with local operators as passengers may miss their ship. Is this true?
As we can only speak for our company, this is a completely misleading recommendation as the cruise lines prefer you booking with them and paying them their extremely high commission. Since the very first day of our operation, there has never been any client missing or even nearly missing their ship. We specialize in this market and know exactly at what time our clients need to be back at the pier. Guaranteed.
Why should I book with you? Can I trust you?
Good question! Let's put it this way. We are from Cozumel and know the area and people by heart. This is not just a job, this is our way of life. We are also supervised by the Department of Commerce of this state. Honesty and reliability qualify us, safety and quality mark our tours and services.
I am not very comfortable reserving over the internet, what security can you give me?
That is another good question. First, we are using Paypal.com as our online payment processing company. They are rated as the safest online payment method by many businesses, institutions, magazines, critics, etc. Your credit card information will never be seen by anybody and the reservation is instant. We never ask for your credit card information over the phone or email so it is absolutely safe. Compare it to a waiter who takes your card to process it in the back office and comes back to the table did you feel safe? No, he might copied your card information, and something similar can never happen using our encoded online transactions. With the internet nowadays, if there were ever any issues of trustworthiness, word online travels fast. We trust in the most professional procedures and protect your interests which in turn protects our business!.
Do I need to reserve and pay for my tour in advance?
No exactly, you can also do 20% deposit when you make your reservation. The balance must be paid directly to our well-identified Caribbean Expeditions representative they will provide a sales receipt it will guarantee your purchase. all necessary details will be printed on your electronic ticket. Furthermore we guarantee your deposit refund in case your ship arrives late, or the ship skips Cozumel for any reason. Please check the terms and conditions as well as the cancellation policy of any purchase you are interested in.
What is the difference between booking through the cruise line or with a local operator?
There are several differences: A local operator is able to offer you a better variety of departure times, offers sometimes the exact same tour but for a better price, has a broader tour offer and provides higher value realy good benefits
How deep is the cave diving?
from the 50 to 80 feet of deep.
What is the best time to go to Cozumel or at the Riviera Maya?
The best time to come is when you can get away. The weather year round is in the mid 80?s and the water temperature fluctuates a few degrees. The busiest time of year is between the middle of February to mid April (Spring Break), the beginning of July and the Christmas holidays.
What is the night life like in the Riviera Maya?
At main square woow you will find Carlos and Charlie's, Senior Frogs and TGI Fridays which are great places to go and hangout. For shopping, many of the stores. They close late by 10pm, a large variety of restaurants and bars are available
People with disabilities can do the tour?
we believe there is always recommend limiting but check first with your family physician, the activities offered are mostly extreme in which adrenaline is released but always very safe. depending on the activity you want to perform suggest first check with your family doctor.
What days can I take a tour?
At this very moment, just when wanting to do something memorable is when we suggest doing our activities are available all year round at flexible times, only God and Mother Nature can prevent the accomplishment of any of our activities. HELP US TO MAKE BETTER SERVICE: Contact us during office hours (Monday through Friday 8AM to 9PM, Saturdays and Sundays from 8AM to 4PM).
Call Me Back